Business Analyst/Application Support

Location:
New York, NY

School:


Position Summary:
The Business Analyst/Application Support will be responsible for supporting and maintaining enterprise-wide applications. These responsibilities include: security and user account maintenance, performing software and data upgrades, training, assisting users in trouble-shooting application issues and ensuring high availability of production services; will be required to work with business users to formulate and define systems scope and objectives for all components in project life-cycle development, these components consist of gathering user requirements, documenting process flows and user requirements, researching possible in-house and vendor solutions, providing detail specifications and assisting in the QA testing; May be required to serve as project manager for small projects; Provide front-line system support and analysis to business users of enterprise-wide applications; Analyze, test and resolve software defects working directly with business users and utilizing external resources such as the Lawson GSC; Accurately document and resolve user issues entered in a service call database; Administration of enterprise applications for users and security profiles; Train customers and other support staff in Lawson product administration; Provide after-hours coverage for critical support issues as needed; Develop knowledge of Lawson software products and new product upgrades; Provide project management functions where needed.
Manage tasks for contracted services.



Special Skills/Experience Required:
Customer support experience, preferably in the Lawson Software arena; Experience and training in Lawson business applications (HR, Financials, Procurement); Experience in Lawson Portal, SEA applications and monitoring of Lawson jobs and programs; Lawson upgrade experience a plus; Experience with MS Office and a Windows 2000 environment; Experience with Project, Visio, Access; Experience with Document Management software, preferably Power Docs; Experience with Lawson integrated Forms software, preferably Formscape; Knowledge of Oracle database, including PL/SQL, stored procedures and triggers; possess the ability to develop an effective working relationship with business users, managers and Technology peers providing 24x7 support as needed; Unix administration and experience with web browsers (preferred); Knowledge of and experience with application support processes such as change management, release management, service level management and issues management.; must be detail oriented and highly organized.



How to Apply:
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