EdisonLearning

Technology Manager - Confluence Academy

Location:
St. Louis, MO

Education Division

Position Summary:
Job Summary: The Technology Manager is responsible for developing and managing the technology culture of the school. Additionally, the Technology Manager is a technical expert responsible for overseeing the technology infrastructure for each EdisonLearning school within the community. This role may involve the supervision of a technology team.

Main Responsibilities:

• Strategy Implementation:
  
  • Ensure the implementation of EdisonLearning's technology vision at all schools within the area/community. Build and chair a Technology Committee to create and ensure the approval of the Three-Year Technology Plan. Track and measure specified implementation outcomes using EdisonLearning's process improvement practices. Provide budgetary recommendations concerning capital and operational technology expenditures. Build the correct technology culture and policy compliance by participating on each school's leadership team.
    
    
• Technical Management:
  
  • Facilitate implementation of technology initiatives (such as replacement of core software or hardware) according to set project schedules. Ensure that school is CIPA (Child Internet Protection Act) compliant. Implement disaster recovery and business continuity practices, including server back-ups and process documentation. Maintain server and network environment in terms of virus protection, proper computer naming conventions and proper use of Active Directory log-ins. Prepare school technologically for beginning and ending of each year, including set-up/take down and moving of equipment as necessary. Track and maintain inventory database. Conduct annual physical count and write off missing assets and recommend replacements. Complete and record service and incident requests submitted by the staff according to the school's SLA.
    
    
• Customer Service:
  
  
  
  • Develop and implement appropriate Service Level Agreement (SLA) to ensure that users receive quality service and technical support on a consistent basis. Monitor the compliance to the SLA and adjust service delivery as needed. Improve efficiencies and effectiveness through analysis and reporting of service tickets. Reach a high level of customer satisfaction among teachers, administrators, staff members and students.
    
    
• Professional Development:
  
  • 
    Develop teacher technology skills to be used to facilitate student achievement and classroom management by providing Professional Development on a regular schedule. Facilitate the creation of a training plan including schedules, curriculum and documentation. Monitor his/her own professional growth and work with the Regional Technology Director to continue the development of his/her own skills.
    
    
    
• Communication:
  
  • Manage/maintain school web sites if necessary. Develop Status of Service Communication Plan in collaboration with school leadership team.
    
    

Key Relationships:
Internal: Collaborate with Principal(s), School Operations Manager(s), Curriculum Coordinator(s), leadership team(s), parents and students to build EdisonLearning technology culture. Partner with EdisonLearning's Service Desk. Communicate regularly with other Technology Managers and Regional Technology Director as well to stay on top of current information, projects, and policies.


Key Behavioral Competencies:

• Implements and monitors relevant work procedures in-line with defined internal and external standards given by EdisonLearning and/or district and/or charter board.
  
• Takes the time to get to know other teams and their priorities to build good rapport and establish a common bond.
  
• Consistently delivers agreed-upon goals and tasks and can be relied upon to meet or exceed expectations.
  
• Identifies and communicates when a decision needs to be made.
  
• Identifies all steps necessary to achieve results and consistently follows these steps.
  
• Takes proactive action to develop/maintain relationships that are impacted by change and ensure that others are assisted in dealing with change.
  
• Brings ideas for service delivery improvements to the attention of others and pursues these ideas through to resolution or completion.
  
• Sources and listens to all points of view and respects differing opinions when developing solutions.
  
• Coaches employees and team members on ways to enhance their level of performance and develop their skills.
  
• Diligently adheres to policies set by EdisonLearning and local school district or charter board.
  
  

Special Skills/Experience Required:

• Bachelor's degree preferred.
  
• Two-five years of technical and/or educational experience.
  
• Experience working in a school setting preferred.
  
• Experience with presenting training materials preferred.
  
• Proven technical management skills, both people management and project management.
  
• Experience working in a Windows client and server environment required.
  
• Experience in telecommunications, network security, WAN, LAN, multimedia or help desk a plus.
  
• Required to lift and move objects up to 25lbs.
  
  
  

How to Apply:
Apply online and submit your resume for this job here.